Shipping policy

Shipping Policy

Last Updated: 1st March 2026

At BaniaMart, we strive to deliver your orders safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms described in this policy.

1. Order Processing

All orders placed on our website are processed within 1–3 business days after confirmation.

Processing includes:

  • Order verification

  • Packaging

  • Dispatch to courier partners

Orders are generally not processed or shipped on Sundays or public holidays.

During high-demand periods, promotional events, or unforeseen circumstances, order processing may take slightly longer.

2. Shipping Coverage

We currently ship to most locations across India through trusted courier partners.

Delivery availability may depend on:

  • Courier service coverage

  • Local delivery network

  • Product type or package size

If your location is not serviceable by our logistics partners, we may contact you to cancel or modify the order.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location.

Typical delivery estimates:

Region Estimated Delivery Time
Metro Cities 3–5 business days
Tier 2 Cities 4–7 business days
Remote Locations 5–9 business days

These timelines are approximate estimates and may vary due to factors beyond our control.

4. Shipping Charges

Shipping charges may vary depending on the order value and promotional offers.

For example:

  • Free shipping may be offered on orders above a certain value.

  • Orders below the threshold may incur a standard shipping fee.

Any applicable shipping charges will be clearly displayed during checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation message or email containing:

  • Courier partner details

  • Tracking number

  • Tracking link

Customers can use the tracking link to monitor delivery progress.

Please allow 24–48 hours after dispatch for tracking information to become active.

6. Delivery Attempts

Courier partners typically make 2–3 delivery attempts.

If the customer is unavailable during delivery:

  • The courier may attempt delivery again

  • The customer may receive a call or message from the courier

If the delivery fails after multiple attempts, the package may be returned to us.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address or phone number is provided:

  • Delivery delays may occur

  • The package may be returned to us

  • Additional shipping charges may apply for reshipping

BaniaMart will not be responsible for delivery issues caused by incorrect customer information.

8. Delays in Delivery

While we work with reliable courier partners, delivery delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Transportation disruptions

  • Local lockdowns or restrictions

  • High courier volume during sales periods

  • Remote location logistics

In such cases, we appreciate your patience as the courier partner completes the delivery process.

9. Partial Cash on Delivery (COD) Policy

For certain orders, we may require a partial prepaid confirmation amount before dispatch.

This amount helps confirm genuine orders and reduce logistics losses.

Please note:

  • The partial COD amount is non-refundable if the customer refuses delivery or fails to receive the order.

  • This includes cases where the customer provides an incorrect address or is unavailable during delivery.

10. Order Refusal

If a customer refuses delivery without valid reason, the order may be returned to us.

In such cases:

  • Shipping charges and logistics costs may be deducted.

  • Any partial COD confirmation amount will not be refunded.

Repeated refusal of orders may result in restrictions on future COD orders.

11. Damaged Packages During Delivery

If the package appears damaged or tampered with during delivery, customers are advised to:

  1. Take clear photos or videos of the package.

  2. Report the issue to our support team within 48 hours of delivery.

We will investigate the issue and provide a suitable resolution if the claim is verified.

12. Lost or Delayed Shipments

In rare cases where a shipment is significantly delayed or lost in transit:

  • We will coordinate with the courier partner to investigate the issue.

  • If confirmed lost, we may offer a replacement or refund depending on the situation.

Investigation timelines may vary depending on the courier partner.

13. Delivery Confirmation

Once a shipment is marked as delivered by the courier, it is considered successfully delivered.

If a customer claims non-receipt of the package after delivery confirmation, the issue will be investigated with the courier partner.

Resolution may depend on courier verification and investigation results.

14. Changes to Shipping Policy

BaniaMart reserves the right to modify or update this Shipping Policy at any time without prior notice.

Customers are encouraged to review this policy periodically.

15. Contact Information

For questions regarding shipping or delivery, please contact our support team through Contact Page .

Our team will be happy to assist you with any order or shipping-related queries.