Refund policy

Return & Refund Policy

Last updated: 1st March 2026

At BaniaMart, we aim to provide high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, replacements, and refunds are processed.

By placing an order on our website, you agree to the terms described in this policy.

1. Return Eligibility

We offer a 7-day return window for most products purchased from our store.

Customers may request a return within 7 days from the date of delivery if they are not satisfied with the product.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with all accessories, packaging, manuals, and parts included.

  • The product must not show signs of usage, physical damage, tampering, or modification.

  • The item must be returned in the same condition as it was delivered.

If any item is found missing parts or damaged, the refund may be partially reduced or rejected depending on the condition of the product.

2. Return Shipping Responsibility

For standard returns (when the customer simply wishes to return the product):

  • The customer must self-ship the product to our return address.

  • BaniaMart does not arrange reverse pickup for standard returns.

Customers are advised to use a reliable courier service with tracking when returning the product.

BaniaMart will not be responsible for packages lost or damaged during return transit.

3. Return Process

To initiate a return request:

  1. Customer can initiate return from order page.

  2. In case of wrong product or damaged product , please contact the support team within 48 hrs of delivery before initiating return .

  3. Ship the product to the provided address.

  4. Share the tracking details with our support team.

Once the product reaches us, it will undergo inspection before any refund is processed.

4. Product Inspection

All returned products are inspected by our quality team.

During inspection we check for:

  • Missing parts

  • Physical damage

  • Signs of usage

  • Tampering or modification

  • Incomplete packaging

Based on the inspection result:

Condition Refund Outcome
Product in original condition Full refund issued (minus return charge if applicable)
Minor damage / missing parts Partial refund
Heavy damage or product unusable Refund may be rejected

The inspection decision made by our team will be final.

If the returned product fails the inspection then customer can request the product back to them but the shipping fees will be applicable depending on product .

5. Refund Processing

Once the returned product passes inspection:

  • The refund will be initiated within 3–7 business days.

  • Refunds will be processed to the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be issued via:

  • UPI transfer

  • Bank transfer

Customers may be asked to provide bank account or UPI details for refund processing.

Please note that bank processing times may vary depending on the payment provider.

6. Damaged or Incorrect Product

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing parts

You must report the issue within 48 hours of delivery.

To file such a complaint:

  1. Contact our support team.

  2. Provide clear photo or video proof of the issue.

  3. Include the order number and description of the problem.

If verified, we may offer one of the following solutions:

  • Replacement of the product

  • Refund

  • Partial compensation

Requests submitted after 48 hours of delivery may not be eligible for claims.

7. Warranty Conditions

Some products may include product-specific warranty details, which are mentioned on the respective product pages.

However, warranty claims will not be applicable in the following cases:

  • Physical damage caused by misuse

  • Damage caused by water, fire, or external accidents

  • Damage caused by improper installation or unintended use

  • Damage caused by unauthorized repairs or third-party servicing

  • Product tampering or modification

  • Wear and tear due to normal usage

Additional product-specific warranty exclusions may also apply as mentioned on individual product pages.

8. Non-Returnable Situations

Returns may not be accepted under the following conditions:

  • Return request made after 7 days of delivery

  • Product returned in used or damaged condition

  • Missing components, accessories, or packaging

  • Damage caused by improper handling by the customer

  • Products purchased during special clearance or final sale events (if mentioned)

BaniaMart reserves the right to deny return requests that do not meet our return conditions.

9. COD Order Policy

For orders placed using Cash on Delivery (COD):

  • Some orders may require partial prepaid confirmation.

  • The partial COD amount is non-refundable if the customer refuses delivery or does not receive the order.

This includes situations such as:

  • Incorrect shipping address provided

  • Customer unavailable at delivery

  • Order refusal at doorstep

  • Failure to respond to courier communication

This policy helps us prevent logistics losses and fraudulent orders.

10. Order Cancellation

Orders can be cancelled before they are shipped by contacting our support team.

Once an order has been shipped, cancellation may not be possible and the customer may need to follow the standard return process.

11. Fraud Prevention

BaniaMart reserves the right to:

  • Reject return requests in cases of suspected abuse of the return policy

  • Limit returns from customers who frequently return products

  • Take appropriate action against fraudulent claims

Our goal is to maintain a fair system for all customers.

12. Policy Updates

BaniaMart reserves the right to update or modify this policy at any time without prior notice.

Customers are encouraged to review this policy periodically.

Continued use of our website indicates acceptance of the updated policy.

13. Contact Us

For any return, refund, or warranty inquiries, please contact our support team.

Our support team will assist you with the return process and any related concerns.