Question 1

When will my order be shipped?

Accepted Answer

The order usually gets shipped within 12 to 24 business hours.

Question 2

How can I return the product?

Accepted Answer

Product returns are only accepted on certain conditions like if the product received is damaged, for more detail visit /store-policies page. For eligible products, you can contact us from /contact page.

Question 3

How to cancel my order?

Accepted Answer

Order cancellation is only accepted within 2 hours of order placement. For request cancellation, contact us at /contact.

Question 4

In how much time will I get my product?

Accepted Answer

The order is usually delivered within 3 to 5 business days (depending on location), but you can track your order live with tracking details provided to you by email when the product is shipped.

Question 5

What should I do if I got the wrong or damaged item?

Accepted Answer

For damage or delivery of the wrong item, contact us at /contact, within 48 hours of delivery. After that, the return might not be possible.

Question 6

My amount was deducted but the order is not created?

Accepted Answer

During creating prepaid order if your order gets cancelled after payment, then your payment will be automatically refunded to the original payment method within 5 to 7 business days. If you still didn't get the refund, then you can reach us out at /contact page.

Question 7

Can I get extra discount on bulk order?

Accepted Answer

Yes, we do offer extra discount on bulk orders. You can reach out to us at /contact page for further details.

Question 8

How can I know if my product is eligible for warranty?

Accepted Answer

Every product warranty detail is shared at the order details page. For more detailed policy, please refer to /store-policies.

Question 9

What are Exchange Products?

Accepted Answer

We provide exchange offers on certain products. In these, after the order is placed, we ship you the product and you have to hand over the old product to the courier partner with proper packaging. Once we receive the product, we release the deposit amount back to your account.

Question 10

What is a Deposit Amount?

Accepted Answer

Deposit Amount is the security amount included in the product price. It is released back to the user once we receive the product sent by customer (for exchange products).

Question 11

Why is my deposit amount less?

Accepted Answer

If the old product sent by the customer is defective or has missing parts, then we deduct the charges from deposit amount and rest is released back to your payment method.

Question 12

What are Refurbished Products?

Accepted Answer

Refurbished products are old products which are sold back to the customers at very reasonable price after the product is repaired, cleaned and tested.

Question 13

How can I track my order?

Accepted Answer

We share the courier information to the customer via email (which they used while placing order), once the order is shipped.

Question 14

I didn't receive the email notification, how can I get the order information?

Accepted Answer

If due to some reason you didn't receive the email with order details, then you can track your order by visiting /track-order page.

Question 15

I received a defective product or parts are missing?

Accepted Answer

If you received a defective or incomplete product then please reach us out at /contact with all the details and photos and videos of product within 48 hours of delivery. After that we will not be able to assist you with the issue.

Question 16

I don't have the order ID, how can I track my order?

Accepted Answer

If due to some reason you don't have the order-id, then you can reach us out from /contact page with all the detailed order information you remember and we will resend you all the details, after verification.

Question 17

How to provide an image for personalized gas stove?

Accepted Answer

You can provide us the image by visiting /contact page.

Question 18

How to provide multiple images for personalized gas stoves?

Accepted Answer

If you ordered multiple 'personalized gas stoves' under the same order, then you can provide the images by visiting /contact page. Provide the images in PDF format and add the details about 'which image you want on which product', in the textbox.

Question 19

How to download Invoice?

Accepted Answer

You can download Invoice by going to: Track Order > Download Receipt

Question 20

How to claim product warranty?

Accepted Answer

For claiming warranty of eligible product, contact us at /contact page. Attach the photo and video of product showing the problem.

Question 21

My issue is not listed here?

Accepted Answer

If your issue is not listed here then you can reach out to us at /contact page.

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